23jl Privacy Policy – How We Handle Your Personal Data

1 What Information We Collect

23jl collects personal information at different points during your use of the platform. The type of information collected depends on what you are doing – browsing the site, registering an account, completing KYC verification, or making a transaction.

2 How We Use Your Information

23jl uses the personal information it collects strictly for the purposes described below. We do not use your data for unrelated purposes without obtaining your consent.

• Account management: Creating and maintaining your 23jl account, verifying your identity through KYC, and enabling you to log in securely using OTP authentication.
• Processing transactions: Facilitating PHP deposits and withdrawals through local Philippine banking channels, recording transaction history, and preventing fraudulent financial activity.
• Platform delivery: Providing access to slots, live casino, sports betting, fish games, eBingo, and all other platform features covered by your registered account.
• Promotions and communications: Sending you information about promotions, bonus offers, and platform updates that are relevant to your account – where you have not opted out of such communications.
• Security and fraud prevention: Monitoring account activity for unusual patterns, investigating suspected breaches, and enforcing the 23jl Terms & Conditions.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from authorities where legally required to do so.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and to improve its design and performance.

3 How We Store and Protect Your Data

All personal data collected by 23jl is stored in secure server environments. Access to personally identifiable data is restricted to authorised personnel on a need-to-know basis. Technical controls include encryption at rest, encrypted connections in transit (SSL), and regular security reviews of data storage infrastructure.

KYC documents, including copies of your Philippine government-issued ID, are stored in a separate, access-controlled environment from general account data. These documents are used exclusively for identity verification and fraud prevention purposes.

4 Sharing Your Information

23jl does not sell, rent, or disclose your personal information to third parties for their commercial purposes. Your data may be shared in the following limited circumstances only:

• Service providers: Third-party vendors who assist in operating the platform – such as payment processors facilitating PHP bank transfers, identity verification partners, and technical infrastructure providers – receive only the minimum data necessary to perform their specific function, and are bound by confidentiality obligations.
• Legal requirements: Where 23jl is required by applicable Philippine law or valid legal process to disclose information to a government authority or law enforcement body, we will comply with that requirement.
• Fraud and security investigations: Where necessary to protect the platform, its members, or third parties from fraud, abuse, or criminal activity.
• Business transfers: In the event of a merger, acquisition, or transfer of platform assets, your personal data may form part of the transferred assets. You will be notified if this occurs and your data will remain subject to privacy protections at least equivalent to those described here.

In all sharing scenarios, 23jl applies the principle of minimum necessary disclosure – only the data required for the specific purpose is shared.

5 Cookies and Similar Technologies

23jl uses cookies – small data files stored on your device by your browser – to make the platform work properly and to understand how it is being used. Cookies do not contain or transmit financial information or passwords.

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep you authenticated as you navigate between sections, and maintain your account context. The platform cannot function correctly without them.
• Analytics cookies: These collect anonymised data about how visitors use the platform – which pages are visited most, how long sessions last, and where users encounter issues. This data is used in aggregate form only and is not linked to individual identities.
• Preference cookies: These remember settings you have applied, such as language preference, so you don't need to reconfigure them every session.

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect the platform's core functionality and may prevent you from remaining logged in. Disabling analytics cookies will not affect your ability to use the platform.

6 Your Rights as a Data Subject

As a registered member and data subject, you have the following rights with respect to the personal information 23jl holds about you:

• Right of access. You can request a summary of the personal data 23jl holds on your account, including what categories of data are stored and how they are being used.
• Right to correction. If any personal data on file is inaccurate or out of date – for example, a change of address or a correction to a name spelling – you can request that it be updated.
• Right to erasure. In certain circumstances, you can request that personal data be deleted. This right is subject to legal obligations that require 23jl to retain certain records for a defined period.
• Right to object. You can object to the processing of your personal data for direct marketing purposes at any time. Opt-out options are available through your account settings or by contacting support.
• Right to data portability. You can request a copy of the data you have provided to 23jl in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the 23jl support team through your logged-in account dashboard or at [email protected]. Requests are processed within a reasonable timeframe. You may be asked to verify your identity before a request is fulfilled.

7 Data Retention

23jl retains personal data for as long as your account is active and for a period following account closure as required by applicable law and operational necessity. Transaction records and KYC documentation are typically retained for a minimum of five years after the last transaction or account closure, in line with standard financial record-keeping obligations.

Usage data and analytics data is retained in anonymised or aggregated form for platform improvement purposes and is not linked to individual accounts after the relevant retention period for personally identifiable data expires.

If you request account closure, 23jl will process the closure and begin the deletion or anonymisation of personal data that is not subject to mandatory retention requirements. You will be informed of the expected timeline when your closure request is processed.

8 Minors and Age Restrictions

23jl is strictly an adult platform. The minimum age to register is 21 years. 23jl does not knowingly collect personal information from individuals under the age of 21.

If it is discovered that an account has been registered by a person under 21, the account will be immediately closed, all funds will be handled in accordance with the Terms & Conditions, and any personal data collected will be deleted except where retention is legally required.

If you have reason to believe that a minor has registered on 23jl, please contact the support team immediately so the matter can be investigated and resolved promptly.

9 Changes to This Privacy Policy

23jl may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or industry best practice. When material changes are made, registered members will be notified through the platform. The "Last updated" date at the top of this page always reflects the date of the most recent revision.

Continuing to use the 23jl platform after a revised Privacy Policy has been published constitutes acceptance of the updated terms. If you disagree with changes made to this policy, you should stop using the platform and request account closure through the support team.

10 Questions and Contact

If you have any questions about this Privacy Policy, how 23jl handles your personal data, or how to exercise your rights as a data subject, please reach out through the following channel:

• Support ticket via your logged-in 23jl account dashboard (recommended for account-specific queries).
• Email: [email protected]

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming guide. Together they set out the complete framework governing your relationship with 23jl as a registered member.